This is an email I received a while back. In the entire thousand-word email, a young girl talks about her recent life, with the sincerity and casualness of a diary entry, and the clarity and transparency of a letter. There's the quiet introspection and depth of self-analysis when alone at night, and the warmth and intimacy of sharing with friends during a gathering.

        Why has email become the new trend in communication? Besides being “in” and fashionable, there are other reasons:

• Convenience. You don't need to go to the post office to send a letter, saving you the time of queuing up to buy stamps.

• Directness. You don't need to rely on others to send an email, and it offers greater privacy.

• Efficiency. It takes only a few seconds to send and receive an email.

• Habit. Modern people are used to writing with a keyboard, not a pen. Once you have a computer and internet access, using the internet as a communication tool is the most natural thing to do. This also saves various resource consumption during printing, delivery, and storage.

• Behavioral patterns. Modern technology has changed the way modern people live. Modern people are required to be more independent and take more responsibility for completing their work projects. So, from some point onwards, computers  have become an effective tool for modern people to express themselves. Modern people are used to thinking and organizing themselves in front of computers. This kind of complete self-expression is increasingly precious in a society where people's hearts are becoming more and more restless, and where people's ears are becoming less and less patient with listening to each other.

• Besides this, does the prevalence of email also show that modern people still have an inner desire for friendship and care? Modern people haven't become cold because of social development or modern technology. We, like our ancestors who used knotted ropes to communicate, yearn for connection. We crave understanding and acceptance. We actually use the possibilities offered by modern technology to find friendship and care.

        If coldness does exist in our society, don't blame computers and the internet. It's not the computers, the internet, or people's feelings that are cold, but rather the communication channels, the objective environment, or some other aspect that has become an obstacle. It's these aspects that make people bury their feelings deep beneath layers of clothing, thick or thin.

      The internet actually provides an opportunity to overcome the coldness of modern people.

        The internet can ignite the fireworks of emotion.

        The internet may be silent, but it is not heartless.